IT course at CCHS

Diploma in IT Support with Software Quality Assurance

At the end of the program, you will have almost all the practical skills required for a real-time modern work environment. We will get you ready to support end users and team members as per ITIL standards in any company using any of the popular applications such as Oracle, SAP (ERP) and Salesforce (CRM) apart from regular LAN, PC hardware and OSs.

You will be able to take part in quality assurance process in testing and moving Change Requests. You will be able to identify, troubleshoot and resolve problems encountered by end users in performing their duties. Also troubleshoot and solve client related, local-area network (LAN) and wide area network (WAN) problems and provide access / support to administrators for office applications and desktop OS.

You will get involved in unit testing, quality testing, and help managers certify for a trouble free IT infrastructure. You assist the managers in the technical design, implementation and support of all network and application solutions including initial server access throughout its entire lifecycle as per ITIL standards.

You will be able to manage support related aspects of IT department infrastructure based on the technologies used in that company. This program prepares a beginner to sit for 5 certifications in IT and 2 certifications in Software QA.

What to expect:

Mode of Delivery

Instructor-led classroom training, Online, Hybrid


37 weeks / 745 Hours


Local $10,000 / Intl $13,550 CAD





Admission Requirements

  • The student has an Ontario Secondary School Diploma or equivalent OR is 18 years of age or older on or before the program begins AND can pass a qualifying test (Wonderlic – 19) that has been approved by the Superintendent.

Program Curriculum:

  • CompTIA A+
  • CompTIA Network+
  • Cisco Network Associate
  • Installing and Configuring Windows Server
  • Linux, Unix Essentials
  • Oracle Database basics
  • Virtualization principles using VMware & Virtual Box
  • SAP End-User Support
  • Supporting Citrix Environment
  • ITIL – Information Technology Infrastructure Library
  • Salesforce Basics
  • MS Outlook Advanced
  • ISTQB – Software Tester Certification Foundation Level
  • ISTQB – Advanced Tester Certification Test Analyst
  • Personal Development & Effective Communication

To view the Bring Your Own Device Policy, please click here.

Job Market Potential

Median Income:

$62K+ per annum through salary or contract based on experience, organization, location and duties involved.

Possible Job Titles:

PC Technician, Network Support Technician, SAP End User Support, Salesforce Support Technician, Citrix Support technician, Windows and Linux Support Technician, IT Support Technician, Software QA Tester

Fast Facts

Ontario’s labour market information can help you plan your career.  

Job Outlook (2021-2025) IT Support

The time is now to take action on your future!

Contact us today.

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