What to expect:
Mode of Delivery
Inperson
Duration
40 hours
Investment
$795
Batch 1
Weekday Batch – 10th August, 2026
Batch 2
Weekend Batch – 5th September, 2026
Certification
Issued by Canadian College for Higher Studies
Business Outcomes
- Increase sales performance and revenue generation
- Improve customer satisfaction and loyalty
- Enhance customer engagement and retention
- Develop stronger client relationships
- Improve handling of customer interactions and complaints
Target Audience
- Sales professionals and teams
- Customer service representatives
- Client-facing employees
- Account managers
- Managers overseeing sales and customer experience
Assessment Methods
- Role plays and sales simulations
- Customer interaction scenarios
- Case study analysis
- Final sales and CX improvement plan
Tools & Frameworks Provided
- Sales process frameworks
- Customer journey mapping tools
- Communication and persuasion techniques
- Customer experience (CX) frameworks
- Handling objections and complaint resolution models