Diploma in Cloud-Based IT Support & Cybersecurity
This diploma prepares students for technical roles in IT support, network administration, and cloud infrastructure operations. The program integrates hardware and operating system support, network configuration, cloud administration, cybersecurity fundamentals, and automation tools to ensure workforce readiness.
Students gain hands-on experience with CompTIA A+, Cisco CCNA, cloud platforms (AWS, Azure, GCP), IT ticketing systems, asset management tools, and infrastructure monitoring systems. The curriculum emphasizes applied troubleshooting, system deployment, cloud support, and operational cybersecurity practices.
What to expect:
Mode of Delivery
Combination of Online Synchronous & Online Asynchronous (self-paced content and cloud-based lab access) along with real-time labs
Duration
38 weeks / 762 Hours
Tuition
Local $12,954 / Intl $15,554 CAD
Certification
Diploma
Intake
Monthly
Admission Requirements
- High school diploma or equivalent
- OR Mature student status (18+) with approved qualifying assessment
- English proficiency equivalent to IELTS 6.0 (if applicable)
Program Curriculum:
- CompTIA A+
- Cisco Certified Network Associate (CCNA)
- Shell Programming and Python for IT Automation
- Cloud-Based Database Systems and Security
- Cloud Support & Administration (AWS, Azure, GCP)
- IT Ticketing & Helpdesk Tools with GenAI Integration
- Asset Management & Mass Deployment
- Cybersecurity Fundamentals & Threat Landscape for IT Support
- Developer & Manager Support (Git, Docker, Reporting)
- Capstone Project: IT Infrastructure Simulation
- Career Planning, Personal Branding & AI Job Tools
Key Learning Outcomes:
- Hardware and operating system troubleshooting (CompTIA A+)
- Network configuration and troubleshooting (CCNA level)
- Cloud support and administration (AWS, Azure, GCP)
- Shell scripting and Python automation fundamentals
- Cloud-based database systems and security basics
- IT ticketing and helpdesk system management
- Asset management and mass deployment practices
- Cybersecurity fundamentals for IT support
- Infrastructure monitoring and reporting
- Professional communication and career development skills
Program Outcomes:
- Install and troubleshoot hardware and operating systems
- Configure and maintain enterprise networks
- Support cloud-based infrastructure environments
- Manage IT service desk and ticketing systems
- Implement basic cybersecurity controls
- Automate administrative tasks using scripting tools
Certification Positioning:
- CompTIA A
- CCNA Associate
- Security+
- AWS Cloud Practitioner
- Azure Fundamentals
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Job Market Potential
Median Income:
- Entry-Level ($45k–$65k): This range is typical for roles such as IT support specialists, junior analysts, or entry-level roles in cities with a moderate cost of living.
- Experienced ($65k–$85k): This range often applies to professionals with 5–10 years of experience or those in specialized fields.
NOC Alignment Primary (TEER 2 – BJO Focused):
- 22221 – User Support Technicians
- 22220 – Computer Network and Web Technicians
Possible Job Titles:
IT Support Technician, Help Desk Analyst, Cloud Support, Technician, Network Support Technician, Systems Support Technician, Junior Infrastructure Technician
Fast Facts
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