What to expect:
Mode of Delivery
Online/ In- Person
Duration
40 hours
Investment
$795
For Corporate Rates – Please Contact Us
Batch 1
Weekday Batch – 10th August, 2026
Batch 2
Weekend Batch – 5th September, 2026
Certification
Issued by Canadian College for Higher Studies
Business Outcomes
- Increase sales performance and revenue generation
- Improve customer satisfaction and loyalty
- Enhance customer engagement and retention
- Develop stronger client relationships
- Improve handling of customer interactions and complaints
Target Audience
- Sales professionals and teams
- Customer service representatives
- Client-facing employees
- Account managers
- Managers overseeing sales and customer experience
Tools & Frameworks Provided
- Sales process frameworks
- Customer journey mapping tools
- Communication and persuasion techniques
- Customer experience (CX) frameworks
- Handling objections and complaint resolution models
Return on Investment (ROI) & Business Impact
- Increased sales revenue
- Improved customer satisfaction scores
- Higher customer retention rates
- Better handling of customer issues
- Stronger brand reputation